w999e Privacy Policy — Your Data, Protected

1Introduction

This Privacy Policy describes how w999e ("Platform", "we", "us", "our") collects, uses, stores and protects personal information submitted by players ("you", "your") who use the w999e website, Android App, games, Sports Betting markets and related services.

By registering an account on w999e or continuing to use the platform after this policy has been updated, you confirm that you have read and understood how your personal data is handled. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

w999e is committed to handling your information responsibly. We only collect data that is genuinely necessary, we store it securely, and we do not share it with unrelated third parties. If you have any questions at any point, the contact details are in Section 12.

2What We Collect

w999e collects personal information in several ways — directly from you when you register or contact support, automatically as you use the platform, and from payment processors when you deposit or withdraw PKR.

Information you provide directly:

• Full name, date of birth and gender (required for account registration and age verification).
• Contact details including mobile number and email address.
• Identity documents submitted during verification checks (e.g., CNIC copy).
• Communication history — messages sent to support and responses provided.
• Responsible gaming preferences such as deposit limits and self-exclusion requests.

Information collected automatically:

• Device information including device model, operating system version and unique device identifiers.
• IP address and approximate geographic location (city/region level).
• Browser type and version, or App version if accessing via the w999e Android App.
• Session data — login times, pages visited, time spent in game sessions, betting and wagering activity.
• Cookies and similar tracking technologies (see Section 5 for full details).

Information from payment processors:

• Confirmation of PKR deposit and withdrawal transactions processed via JazzCash, Easypaisa, Raast, Bank Transfer or other supported methods.
• Transaction reference numbers and timestamps.
• We do not receive or store your full JazzCash PIN, Easypaisa PIN, card CVV or full bank account credentials. Payment authentication happens on the payment provider's own systems.

3How We Use Your Data

Your personal data is used for the following specific purposes. We do not use your data for any purpose not listed here without obtaining your consent first.

Promotional emails and SMS messages about bonuses, new games or PSL betting markets are only sent to players who have opted in during registration or through account settings. You can opt out at any time by updating your notification preferences or contacting support.

4Payment Data & PKR Transactions

All deposits and withdrawals on w999e are denominated in PKR. Payment processing is carried out by trusted third-party providers including JazzCash, Easypaisa, Raast and bank transfer services. When you initiate a PKR transaction, the following applies:

• Your payment details are entered directly on the payment provider's own secure page or App. w999e does not directly handle or store your JazzCash PIN, Easypaisa credentials, card numbers or bank account passwords.
• w999e receives a transaction confirmation record from the payment provider — including the amount in PKR, a reference number, timestamp and success/failure status. This record is stored in your account transaction history.
• Transaction records are retained for a minimum period required for financial record-keeping and fraud prevention purposes.
• If a chargeback or payment dispute is raised, w999e may share relevant transaction records with the payment provider or relevant financial institution to resolve the dispute.

5Cookies & Tracking Technologies

w999e uses cookies and similar technologies to provide a smooth, personalised experience and to understand how the platform is being used. Here is what each type does:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, remember your language preference and maintain your account security state. You cannot opt out of essential cookies while using the platform.
• Performance cookies: Collect anonymised data about page load times, errors and feature usage. This data helps us fix bugs and improve the platform experience. No personally identifiable information is included.
• Functional cookies: Remember your preferences such as preferred game category, last visited section and notification settings, so the platform feels familiar each time you return.
• Analytics cookies: Help us understand broader usage patterns — for example, how many players use the w999e App versus the browser, or which game categories are most popular on mobile. Data is aggregated and anonymised.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core platform, though some personalisation features may not work as expected.

6Data Sharing

w999e does not sell, rent or trade your personal data to unrelated third parties. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and other PKR payment partners receive the minimum information necessary to process your transaction — typically your account reference and the PKR amount.
• Identity verification providers: If a third-party verification service is used to confirm your identity or age, your verification documents are shared securely with that provider for the sole purpose of completing the check.
• Fraud prevention and security services: Anonymised device and session data may be shared with security technology providers to detect and prevent fraudulent activity across the platform.
• Legal and regulatory requirements: w999e may disclose personal data if required to do so by applicable law, court order or lawful government request. We will only share the minimum data necessary to comply.
• Business transfers: In the event of a merger, acquisition or significant restructuring of the w999e platform, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

Any third parties who receive your data are required to handle it securely and to use it only for the specific purpose for which it was shared. They are not permitted to use it for their own marketing or to pass it on to further parties.

7Data Retention

w999e retains your personal data for as long as your account is active and for a reasonable period afterwards, in accordance with the following principles:

• Active accounts: Data is retained for the full duration of your account being open on the platform.
• Closed accounts: After you close your account, core account and transaction records are retained for a minimum of five years for fraud prevention, financial record-keeping and dispute resolution purposes.
• Communication records: Support correspondence is retained for up to three years following the resolution of the relevant enquiry.
• Anonymised analytics data: Aggregated, anonymised usage data with no personally identifiable information may be retained indefinitely for platform improvement purposes.
• Self-exclusion records: If you have requested self-exclusion, a record of that request is retained for the full exclusion period plus an additional two years, to prevent re-registration during an active exclusion.

When data is no longer required for any of the purposes above, it is securely deleted or anonymised. You may request early deletion of your personal data (see Section 9), subject to any legal retention obligations that require us to keep specific records.

8Data Security

Keeping your personal and financial data secure is a priority at w999e. We use a combination of technical and organisational measures to protect the information held on our systems:

• Encryption in transit: All data exchanged between your device and w999e servers is encrypted using TLS (Transport Layer Security), whether you are using the browser or the Android App.
• Encrypted storage: Sensitive data including identity documents and account credentials are stored in encrypted form on secured servers.
• Access controls: Access to personal data within w999e's operations is restricted to staff and systems that genuinely need it to carry out their role. Access is logged and reviewed periodically.
• Fraud monitoring: Automated systems monitor account activity, login patterns and transaction behaviour for indicators of fraud or unauthorised access, triggering alerts or temporary locks where anomalies are detected.
• Regular security reviews: Our platform and data handling practices are reviewed regularly to identify and address vulnerabilities.

While w999e takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details, and contact us immediately if you suspect any unauthorised access.

9Your Rights

As a w999e player you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and a description of your request.

We aim to respond to all data rights requests within 30 days of receipt. If a request is complex, we will notify you and provide an estimated timeline.

10Minors

w999e is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. The platform is not designed for, marketed to or intended to be used by minors.

If we discover or have reasonable cause to believe that an account is held by or being used by a person under 18, we will immediately suspend the account, reverse any deposits and delete the associated personal data, retaining only the minimum records needed to prevent re-registration.

If you are a parent or guardian and believe a minor has registered on w999e, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

11Changes to This Privacy Policy

w999e may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or to address new legal requirements. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• For material changes — those that significantly affect how your data is used — we will notify active players via email or in-platform notification prior to the changes taking effect.
• Continued use of the w999e platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy.

We recommend bookmarking this page and checking it periodically so you are always aware of the current version. If any update is not acceptable to you, you may close your account and request deletion of your data by contacting support.

12Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please reach out to our support team:

• Email: [email protected]
• Response time: Typically within 24 hours on business days.
• Language: English support available.

For data deletion or access requests, please include your registered email address and a brief description of your request. We may ask for additional verification to confirm your identity before processing the request.